Return & Refund Policy

Effective Date: May 2026

This Return & Refund Policy applies to all Carry-On Luggage purchases made through berckls.com. By placing an order, you agree to the terms outlined below.

1. General Return Eligibility

We accept returns only for unused, undamaged, and resellable products under the following conditions:

• The item is unused and in original condition
• All original packaging, tags, and accessories are included
• The return request is submitted within the eligible return window

We do not accept returns for:

• Items that have been used, scratched, damaged after delivery, or modified
• Products missing original packaging or accessories
• Items returned without prior approval
• Personal preference issues such as size misunderstanding after use or buyer’s remorse

2. Eligible Return & Replacement Situations

We only accept return, exchange, or refund requests in the following cases:

• Product arrives damaged during shipping
• Manufacturing defects affecting functionality (wheels, zippers, handles, locks)
• Wrong item shipped (incorrect size, color, or model)
• Missing parts or accessories upon delivery

In these cases, customers may choose:

• Replacement of the same product
• Partial refund (if applicable)
• Full refund after return confirmation

3. Return Request Requirements

To process any return or replacement request, customers must contact us within 48 hours of delivery and provide:

• Clear photos of the product and packaging
• Photo of shipping label
• Video evidence (if damage or defect is involved)
• Order number and description of the issue

Requests without sufficient evidence may not be approved.

4. Return & Exchange Process

1. Contact customer service via [email protected]
2. Provide required evidence and order details
3. Our support team will review within 2–3 business days
4. If approved, we will provide return instructions or replacement arrangement
5. Customer ships the item back (if required)
6. Inspection is completed after return is received

5. Return Shipping & Restocking Fees

• If the return is due to product defect or shipping damage, we will cover return shipping costs.
• If the return is due to customer reasons (e.g., change of mind, size preference, non-quality issues):
  • Customer is responsible for return shipping costs
  • A restocking fee of 10%–15% may apply depending on item condition

All returned items must be shipped using a trackable shipping method.

6. Refund Processing

Once the returned item is received and inspected, refunds will be processed as follows:

• Refunds will be issued to the original payment method
• Processing time: 5–10 business days after approval
• Bank or payment provider delays may apply beyond our control

Shipping fees (if any originally charged) are non-refundable unless the return is due to our error.

7. Exchange Policy

If you request an exchange:

• Replacement items will be shipped within 2–5 business days after approval
• Exchanges are subject to inventory availability
• If the requested item is out of stock, a refund or alternative product will be offered

8. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information at checkout
• Inspecting packages upon delivery
• Reporting issues within the required timeframe
• Properly packaging returned items to avoid further damage

We are not responsible for delays or losses caused by incorrect addresses or carrier issues after shipment confirmation.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page and will take effect from May 2026. Continued use of our website indicates acceptance of the updated policy.

Contact Us

For any return, refund, or exchange inquiries, please contact:

DNACTIVE WEAR LLC
Email: [email protected]